Payment Help

Overview

We want your checkout experience to be as smooth and secure as possible. Below you'll find everything you need to know about paying for your order.

We accept all major international debit and credit cards, as well as PayPal, Shop Pay, Apple Pay, Google Pay, and Union Pay. All payments are processed securely through Stripe.

How to Pay for Your Order

Pay with a Debit or Credit Card:

Add your items to cart and proceed to checkout
Enter your shipping information
Select Debit / Credit Card as your payment method
Enter your card number, expiry date, and CVV
Click Complete Order

Your order is confirmed instantly and processed within 1 business day.

Refunds on Cancelled Orders

If your cancellation request is approved, we will process your refund as soon as possible.

For orders covered under our 30-day money-back guarantee, full refunds are issued with no deductions, no questions asked. Contact our team to initiate a guarantee refund.

Why Is My Payment Failing?

Payment failures can occur for several reasons. Here are the most common causes and what to do:

Card Declined

Your credit or debit card may have expired, have insufficient funds, or may have been deactivated. Check your card status with your bank and try again.

Incorrect Information

Double-check that your card number, expiry date, and CVV are entered correctly. A single digit error will cause the transaction to be declined.

3D Secure Verification

Your bank may require you to verify the transaction using a one-time password (OTP) sent to your phone or email. If you miss or incorrectly enter this code, the payment will not go through. Check your messages and try again.

Spending Limits or Card Restrictions

Your card may have a per-transaction or daily spending limit. Contact your bank to confirm or temporarily increase your limit.

Bank or Gateway Issues

Occasionally, errors occur on your bank's side or within the Stripe payment system. Wait a few minutes and try again. If the problem continues, contact your bank directly.

International Card Restrictions

Some banks block international transactions by default. If you are paying from outside your home country, or from a country your card issuer does not support, the transaction may be declined. Contact your bank to enable international payments.

If you have worked through all of the above and still cannot complete your payment, try a different browser, a different device, or an alternative payment method. Still stuck? Contact our support team and we'll help you get your order through.

Frequently Asked Questions

Where do I apply a coupon or discount code?

Discount codes can be applied at checkout on the same page where you enter your shipping information. Look for the "Discount code" field and enter your code before completing payment.

My card was declined, what should I do?

We accept almost all major international credit and debit cards. If your card is declined, first confirm there are sufficient funds in your account. If the issue persists, try a different card or payment method. You can also contact our team and we'll do our best to help.

Is it safe to enter my card details on your site?

Yes, completely. All payment information is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card details and your information is never shared with third parties.

Which currencies can I pay in?

USD is the default currency at checkout. If your local currency is unavailable, your order will be charged in USD at a competitive exchange rate applied by your bank or card provider.

Can I pay with PayPal?

Yes. Select PayPal at checkout and you will be redirected to complete payment securely through your PayPal account.

What is your refund policy?

All orders are covered by our 30-day money-back guarantee. If you're not satisfied, contact our support team and we'll issue a full refund, no deductions, no questions asked.