Frequently Asked Questions

Manardor offers clinically inspired, drug free solutions for men's sexual health and performance, organized into four categories:

• Performance Devices: at-home devices using shockwave, vibration, and heat technology to support blood flow, erection quality, and stamina
• ED Solutions: devices and tools specifically designed to support erectile function without pills or prescriptions
• Wellness Supplements: supplements and lubricants that support testosterone, stamina, and overall vitality
• Bundles: complete performance systems combining multiple products for a full routine

Every product page includes the specific technology, ingredients, or modalities used for that item, along with expected usage instructions.

Yes. Our devices and supplements are drug free, non-invasive, and designed to work with your body's natural biology. There are no prescriptions, no injections, and no known serious side effects when used as directed. If you have a specific medical condition, are on medication, or are recovering from surgery, we recommend consulting your physician before use. This applies to any device or supplement on our site.

Based on feedback from thousands of verified customers, most men using our devices consistently notice:

• Week 1 to 2: Improved sensitivity and morning firmness
• Week 3 to 4: Stronger erections and enhanced stamina
• Week 5 to 8: Fuller performance restoration and confidence

Timelines vary by product and individual. Check the specific product page for guidance tailored to that item. Consistent use produces the best outcomes.

Our products are designed for adult men experiencing declining performance, reduced stamina, erectile difficulty, or those who want to maintain peak vitality as they age. They are not intended for men under 18. If you have an active pacemaker, an implanted electronic device, have had recent pelvic surgery, or an active genital infection, consult a physician before using any performance device.

Please contact our support team. We'll confirm availability and expected restock timelines. You can also sign up for our email list to be notified the moment stock is replenished.

Use the search bar at the top of any page, or browse our full catalog. If you'd like a personal recommendation based on your goals, contact our team and we'll point you in the right direction.

Sign up for our email list at the bottom of any page to receive exclusive discount codes, sale alerts, and member only promotions.

Browse our store, add your item to cart, and proceed to secure checkout. Your order is confirmed instantly and dispatched within 1 business day. All orders ship in plain, discreet packaging with no Manardor branding on the outside.

Contact us immediately if you need to change your order. Our warehouse processes orders quickly, often the same day, so there is a narrow window to make changes. We cannot guarantee changes once processing has begun, but we'll always do our best to help.

Contact us within 48 hours of placing your order and we can process a full cancellation. We're unable to cancel orders that have already shipped. Contact Us

Check your spam or promotions folder first. If it's not there, your email may have been entered incorrectly at checkout. Contact our support team with your name and approximate order date and we'll locate your order.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also track it on our Order Tracking page. If you haven't received a shipping email within 3 business days, check spam first, then contact us.

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and Union Pay. All payments are processed securely through Stripe.

Yes, 100 percent. All transactions run through Stripe, a PCI-DSS Level 1 certified provider. We never store your card details or share your payment information with third parties.

Common causes include:

• An expired, declined, or deactivated card
• Incorrect card number, expiry date, or CVV
• A required 3D Secure or OTP step from your bank
• Per transaction or daily spending limits
• International restrictions on your card

Try a different browser or payment method, or contact your bank. If you still need help, reach out to us.

All Manardor orders ship from the United States, which helps us maintain quality control, reliable delivery timelines, and fully discreet packaging.

U.S. domestic orders: 3 to 7 business days. International orders: typically 7 to 14 business days depending on region. You'll receive a tracking number once your order ships.

Yes, to most countries. A small number of destinations are unavailable due to shipping restrictions. You'll be notified at checkout, before any payment is taken, if we can't ship to your location.

• U.S. Orders: Free shipping, no minimum spend.
• International Orders: Flat rate of $12, which includes customs clearance and import handling where applicable.

No import taxes on U.S. orders. International orders may be subject to customs duties set by local authorities, outside of our control. We include the required customs documentation with every shipment.

U.S.: USPS, UPS, or FedEx, selected automatically by location. International: DHL, EMS International, or trusted local courier partners.

Delays can happen due to holidays, peak seasons, customs, weather, or carrier issues. Please:

• Check your tracking link for the latest carrier updates
• Confirm the delivery address on your confirmation email
• Check with household members in case of a missed delivery

If you still need help, contact us with your order number.

Check around your property and with others in your household first. If it hasn't turned up within 24 to 48 hours, contact our team with your order number and we'll open an investigation with the carrier.

Multi item orders sometimes ship separately from different fulfillment centers, each with its own tracking number. If an item seems missing or significantly delayed, contact us with your order number.

Yes, if your order hasn't shipped yet. Contact us immediately with your order number and the correct address. Once an order has shipped, we can't change it from our side; you'll need to contact the carrier directly using your tracking number.

We offer a 30 day return policy. You have 30 days from the date you receive your item to request a return. To be eligible, the item must be in the same condition you received it: unused, unworn or unopened, with all original packaging, accessories, and documentation intact, and you'll need your receipt or proof of purchase.

Contact us with your order number and reason for return. Once approved, we'll send you a return shipping label along with instructions on where to send your package. Items sent back without an approved return request first will not be accepted. Full details are on our Returns Policy page.

Yes. The following are not eligible for return:

• Perishable goods
• Custom or personalized orders
• Personal care items that have been opened or used
• Hazardous materials
• Sale items and gift cards, which are final sale

If you're unsure whether your item qualifies, contact us before sending anything back.

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days. If it's been more than 15 business days since approval and you haven't seen the refund, contact us.

Don't use the item further, and keep all original packaging intact. Contact our support team immediately with your order number and a clear photo or short video of the issue. We'll arrange a replacement or full refund at no cost to you as quickly as possible.

Yes. If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason, with no justification required. The item must still be unused and in its original packaging with proof of purchase.

Still have a question we didn't answer? Contact us, we're here 7 days a week.